Browse our most frequently asked questions below to find the information you need.
Frequently Asked Questions
Where are we based?
Momento Print is a small, family-owned business located in Las Vegas, Nevada. Inspired by our passion for photography and the power of memories, we’re committed to helping you preserve life’s meaningful moments. Every photo tells a unique story—and we’re here to turn those stories into lasting keepsakes you’ll cherish forever.
How fast is shipping?
We ship out new orders within 1-2 business days, and we send all packages via USPS so typically they'll reach their final destination in less than a week within the USA. It can take longer during holiday season or if the amount of orders is larger than usual.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. If you haven’t received this email, please reach out to us via our Contact Us form we’re happy to check on the status of your order for you.
How can I upload photos?
Click the “Upload photo” button and select your image(s) from your device. You can crop them as needed. To upload more copies of the same photo, just click “Upload photo” again and reselect the same image. Repeat this step as many times as you'd like.
How do I get in touch?
We love hearing from you! For questions, special requests, or help with your order, please use our Contact Us form. We're here to make sure your experience with Momento Print is exceptional.
Do you ship internationally?
International shipping is on the way! We’re currently working on expanding our delivery options, so stay tuned—soon we’ll be shipping our custom photo magnets worldwide.